Time tracking for field service companies
Time tracking for service techs with five stops before lunch.
Field service technician time tracking has to split a tech's day into customer stops and the driving between them. ZeroBadge gives each tech a company-managed badge. Power on and the shift starts. Each report is placed at the customer site, shop or supply house you've drawn, and the drives show on their own lines. The office sees who is on shift and where.
- Drive time and site time split
- No app on the tech's phone
- One month or more of battery life*
*Under qualifying operating conditions. Battery life varies with reporting frequency, signal conditions, usage, and configuration.
Week of Oct 5
Weekly timesheets
Mon Oct 5 – Fri Oct 9
Workers
24
Shifts
120
Recorded
1,045.2 h
To review
3
- Riverside Medical Pavilion375.0 h1 to review
- Harbor Yard Distribution Center300.8 h1 to review
- Northgate Tower328.9 h1 to review
What ZeroBadge does for you
How ZeroBadge helps Field Services
One company badge per worker covers safety alerts, timekeeping, labor analytics and ZeroBadge AI. Here is what each part does in your line of work.
01
Worker safety
A technician alone at a customer site can press the alert button, and the office sees which stop it came from.
Learn more02
Workforce management
See on the live map who is on shift and where, and which technician is late to the first stop of the day.
Learn more03
Automated timekeeping
Badge on starts the day, and each customer stop and drive is recorded within one shift, with no personal phone involved.
Learn more04
Workforce productivity
Compare time on site with drive time across routes, and see which customers or routes take longer than planned.
Learn more05
Location analytics
Each regular customer site is a drawn location, so the record separates time at the customer from time in the truck.
Learn more06
Field logistics
Balance routes across technicians using recorded stop times and drive time, then plan tomorrow's dispatch in your own software.
Learn more07
AI advisory and analytics
Ask ZeroBadge AI how much of last week was drive time against time on site for each route.
Learn more
Safety alerts support your safety program. They do not replace supervision or training, ZeroBadge does not monitor alerts or contact 911, and in an emergency workers should call 911.
Where service hours disappear
The work order says forty minutes on site. The day says otherwise.
HVAC service, telecom, facilities and equipment service companies all run techs on routes. Their days are short stops with driving in between.
Drive time folded into site time
A tech writes down the start and end of the day. The split between driving and work on site is a guess.
Stops that never reach the timecard
A quick callback or a parts pickup between jobs is paid time. It rarely gets its own line.
The office can't see the field
A customer calls asking when the tech will arrive. The office rings around to find out who is closest.
Apps on personal phones
Techs forget to tap in, or their phone dies by mid-afternoon. The record has gaps the office fills by hand.
One tech, one day
Each stop and each drive gets its own line on one shift.
The example company here is a construction contractor. The record works the same way at a customer site. One shift per worker, split by every location the badge was placed at.
Draw the customer sites you visit often, plus the shop and your parts suppliers. Time at each stop, the drive between them and any stop at a place you haven't drawn all come out as separate lines.
Tue Oct 6
- 6:30 AMShop & OfficeClocked in at the shop, loaded fittingsOn site · 25m
- 6:55 AMTransit to RiversideDrive to Riverside Medical PavilionTransit · 40m
- 7:35 AMRiverside Medical PavilionCrew hand-over with Marcus T.On site · 45m
- 8:20 AMTransit to Cascade SupplyDrive to Cascade Supply Co.Transit · 25m
- 8:45 AMCascade Supply Co.Vendor stop: valve pickupVendor · 25m
- 9:10 AMTransit to Harbor YardDrive to Harbor YardTransit · 30m
- 9:40 AMHarbor Yard Distribution CenterOn site with the Harbor Yard crewOn site · 6h 10m
Across the whole team
See how each tech's week split across sites and the road.
For every worker who recorded time at more than one location, the week is split by site, with transit totals and moves between sites.
That is the number behind questions about route length and drive time. The live map shows where each tech is right now. ZeroBadge doesn't dispatch jobs or plan routes, so keep your dispatch tool.
Oct 5–9
Multi-site
10 of 24
workers this week
Site transfers
3
Transit
19.0 h
- Riverside
- Harbor Yard
- Northgate
- Shop
- Cascade Supply
- Transit
Lena O. · Foreman
4 locations · 46.7 h
Riverside 0.8 · Harbor Yard 38.1 · Shop 3.4 · Cascade Supply 0.4 · Transit 4.0
Ben C. · Journeyman pipefitter
2 locations · 44.3 h
Riverside 36.3 · Harbor Yard 8.0
Mateo G. · Sheet metal journeyman
2 locations · 44.3 h
Riverside 36.3 · Harbor Yard 8.1
Rosa D. · Journeyman pipefitter
2 locations · 44.3 h
Riverside 36.3 · Harbor Yard 8.0
Kenji H. · Apprentice
3 locations · 47.8 h
Riverside 44.0 · Shop 0.8 · Cascade Supply 1.2 · Transit 1.8
+ 5 more workers with time at more than one location
On the route
What your service managers and dispatchers will ask.
Customer sites
Draw each regular customer as a location by typing its address. A stop at a site you haven't drawn still shows on the shift, as time away from your drawn locations.
Drive time
Movement between locations is recorded as transit, apart from time on site. It counts as paid time on the timesheet.
Who is where
The live map shows each tech who is on shift, their last reported position and battery level.
After-hours calls
A call that runs past midnight splits at midnight without losing minutes. Each day keeps its own hours.
Rolling it out
Start with one branch and its techs.
- 01
Draw your regular stops
Add the shop, parts suppliers and the customers you visit most by address. ZeroBadge draws a geofence around each one.Office · first day
- 02
Issue badges
Each tech gets a badge tied to their name. It clips on and needs no phone setup.Office · first week
- 03
Run the routes
Techs power on at the start of the day and off at the end. Stops and drives record themselves.Techs · daily
- 04
Review, approve, send
Clear the flagged items and approve the period. Approved hours are sent to your payroll provider automatically.Payroll · each period
Go deeper
Where field service companies usually look next.
- SolutionMulti-jobsite time trackingSite transfers, transit and supply runs inside one shift record.
- SolutionTime tracking without phonesA company-managed badge instead of an app on a worker's personal phone.
- SolutionPayroll integrationApproved hours sent to your payroll provider automatically. Nobody re-keys a timecard.
- Industry guideCommercial cleaningNight crews across client buildings, with proof of presence and badges that hand over in a minute.
- Industry guideSecurity guard companiesProof of presence at client posts for hourly billing, with relief and handover on one record.
- Industry guideFacility maintenanceContracted techs across a portfolio of buildings, with hours by property for client invoices.
- Industry guideCommercial landscapingRoute crews across many properties, with hours by property and an honest look at very short stops.
- Industry guideUtilities & EnergyLine crews, substations, generation sites and storm restoration, with hours by site.
- Industry guidePlumbing contractorsService stops, supply-house runs, after-hours calls and new-construction crews.
- Platform tourThe platformA walkthrough of what the office sees: crews, jobsites, timesheets, analytics and payroll.
ZeroBadge AI
Ask about routes and stops
Ask in everyday words and get answers from your own badge records, with each number linking to the stops behind it.
You ask
How much of last week was drive time compared with time at customers?
Route 4 recorded 14 hours driving and 24 at customers, and Route 7 recorded 11 and 27. Each total links to the daily stops.
You ask
Which technicians are on shift right now and where?
Six technicians are on shift: four at customer sites including Delta Foods and Ridge Telecom, and two between stops. The live map shows each badge's last position.
You ask
How long did Carlos spend at the Delta Foods site on the 9th?
Carlos was recorded at Delta Foods from 8:41 AM to 11:26 AM, 2 hours 45 minutes. The visit links to its location readings.
Answers come only from your company's own records. Every number links to the records behind it. Read-only; admins control access.
How ZeroBadge AI worksQuestions
Questions field service companies ask.
How does ZeroBadge separate drive time from time on site?
Do I have to draw every customer site?
Can dispatch see where techs are?
Does each tech need a phone or an app?
How do approved hours reach payroll?
Last updated
Get started
See your techs' routes and drive time in one week's record.
We'll walk through ZeroBadge with your branches, your techs and your payroll process in mind.
What we will walk through
- 01How a tech's day of customer stops is recorded
- 02Drive time and site time, by tech and by week
- 03Weekly timesheets, review and the payroll integration